AXON CUSTOMER EXPERIENCE IMPROVEMENT PROGRAM (ACEIP)

Thanks for your interest or enrollment in the Axon Customer Experience Improvement Program (ACEIP). This reference guide provides information on how the ACEIP operates and the responsibilities of both Axon and Customers participating within the program. It also explains the steps Customers can take to control their participation within this program.

NOTE: Capitalized terminology may be in direct reference to definitions provided in the Axon Cloud Services Privacy Policy.

What is ACEIP?

ACEIP is a voluntary program that allows Axon to use Customer Content in a secure and controlled manner to accelerate Axon's development of technology, such as building and supporting automated features, aiming to increase safety within communities and efficiency in public and workplace safety. Access to Customer Content in Axon Cloud Services, voluntarily shared with us and securely protected, helps us create the best solutions possible.

Customers can participate in the ACEIP in two ways:

ACEIP Basic

Our primary improvement program, which relies on more extensively transformed data. You can find our active and

upcoming use cases linked below. Privacy preserving techniques remove connections to specific customers and individuals.

ACEIP Custom

Enables product improvements that cannot be accomplished with the limitations transformed data in ACEIP Basic. In this type, the data may be a copy of certain segments or elements of Customer Content. Specific, separate agreements govern each ACEIP Custom scenario.

Since April 2021, the ACEIP Basic terms have been incorporated in contracts for USA Customers. All USA Customers who have executed agreements with ACEIP terms included will be participants in ACEIP Basic. Recently in 2025, ACEIP Basic has been expanded and available to Enterprise customers.

Any Customer Content stored within Axon Cloud Services by ACEIP Basic Participants may be subject to use within the ACEIP, except video or media uploaded via Axon Community Request, or any video or media shared with an ACEIP Participant from another Axon Cloud Services Customer. Customers can optionally enroll in Custom by accepting additional terms, and should speak with their Axon Representative about enrolling.

Axon's commitment to Data Protection and AI Governance

Axon is committed to privacy and data protection. All data collected and utilized under the ACEIP is treated with the appropriate confidentiality and safeguarded through robust controls. This data is used solely for the purposes outlined within the Transparency Portal use cases, including ethical oversight, transparency, and continuous improvement, and is never shared or applied beyond these defined objectives. Axon's governance practices ensure that every step of data handling aligns with our core commitment to integrity, accountability, and the responsible advancement of technology.

Axon leverages Privacy Preserving Techniques (PPT) to transform data in order to protect identifiable and regulated data against unauthorized use. Each use case is reviewed by Axon's Privacy Team to determine the specific data elements and regional privacy requirements that may be of concern.

EXAMPLE PPTS DEPENDING ON IN-SCOPE DATA SET:

  • Omitting fields such as precise location (GPS coordinates) and voiceprint

  • Replacing all direct and indirect unique identifiers with a random identifier unrelated to the original data (e.g., Evidence ID → random ID)

  • Bucketing information and aggregating information, e.g., vocal volume "82 decibels" → "loud"

For more detailed information applicable to your region and sector, please choose from the applicable Transparency Portal options below:

US Law Enforcement Transparency Portal

Explore now

US Enterprise Transparency Portal

Explore now

Benefits of ACEIP Participation to Customers

Participating in Axon's ACEIP empowers customers to play an active role in shaping the future of public and workplace safety technology. By securely sharing data through this program, customers not only gain the benefits of continuous improvement, but also help drive the development of smarter, more reliable tools that address real-world challenges.

Enhanced Product Development

Your data helps us develop better tools specifically designed to support workflows and challenges.

Improved Accuracy

AI and machine learning models become more accurate and reliable with diverse, real-world data.

Public and Workplace Safety

Better tools lead to more effective public safety initiatives and improved outcomes for the public and employees.

Innovation Leadership

Participate in shaping the future of public safety technology and best practices.

How can I withdraw from ACEIP?

If a Participant no longer wants to be part of the program, they can contact aceip@axon.com or their Axon Representative, and Axon will withdraw them from the program within 30 days of the request. Upon termination of their applicable Master Services Purchase Agreement or other similar written or electronic agreement with Axon, within 30 days, ACEIP Basic Participants will also be withdrawn from the ACEIP. ACEIP Custom Participants will be withdrawn in line with terms of their specific agreement.

Comments or Further questions?

We love customer feedback and welcome you to provide it at any point. Please contact us with any comments or questions at aceip@axon.com.

Resources