Thanks for your interest or enrollment in the Axon Customer Experience Improvement Program (ACEIP)! Axon is proud to lead the way in developing technology for our communities.

This reference guide provides information on how the ACEIP operates and the responsibilities of both Axon and Customers participating within the program. It also explains the steps Customers can take to limit or control their participation within this program. Capitalized terminology may be in direct reference to definitions provided in the Axon Cloud Services Privacy Policy.

What is ACEIP?

ACEIP is Axon’s ethical and privacy centric voluntary program that allows Axon to obtain data (i.e. Agency Content) stored in Axon Cloud Services to develop new products and improve our Customers product experience. New technologies are continuously being deployed within Axon products and services as we work to increase safety within our communities and drive efficiency in public safety overall. We need access to Agency Content in Axon Cloud Services, voluntarily shared with us, to help us create the best solutions possible. Customers will remain in control of their Agency Content at all times and can ask for previously shared content to be removed from the program, or completely exit the ACEIP program at any time.

Customers can participate in the ACEIP in two ways! Tier 1, our “limited” improvement program, which uses only aggregated, transformed or de-identified data via privacy preserving techniques (referred to as “ACEIP Content”), or Tier 2, our “broader” improvement program. Tier 2 enables product improvements that cannot be accomplished with the limitations of aggregated, transformed or de-identified data in Tier 1.

Beginning in April 2021, the ACEIP Tier 1 terms will be included in contracts for USA Customers. All USA Customers who have executed agreements with ACEIP terms included will be participants in ACEIP Tier 1. Any Agency Content stored within Axon Cloud Services by ACEIP Tier 1 participants may be subject to use within the ACEIP, except video or media uploaded via Axon Citizen or any video or media shared with an ACEIP Participant from another Axon Cloud Services Customer. Customers can optionally enroll in Tier 2 by accepting additional terms, and should speak with their local Axon Sales Representative about enrolling.

ACEIP Transparency Portal 

Upcoming feature: To enable ACEIP Tier 1 and Tier 2, Axon is also developing an ACEIP Transparency Portal where Customers can obtain information on how Axon will use the data shared with Axon through the ACEIP, including type of data extracted, privacy preserving techniques utilized for the data extraction, retention schedule, and applicable data protection practices. Axon will continually update this portal, and notify Participants of New usage of their data, at least 30 days before a new use case is deployed on their data. This will allow Participants time to withdraw from the ACEIP if they do not like how their data will be used. Participants can be notified of changes to this list by subscribing here.

Withdrawal from ACEIP 

Participants will remain in control of their data at all times and can exit this program at any time. If a Participant no longer wants to participate in the program, they can contact aceip@axon.com or their local Axon Sales Representative and we will withdraw them from the program within 30 days of the request. Upon termination of their applicable Master Services Purchase Agreement or other similar written or electronic agreement with Axon, within 30 days, Participants will also be withdrawn from the ACEIP.

• Tier 1 Participants: when Participants withdraw from the program, all ACEIP Content previously processed and stored by Axon will be deleted within 30 days. Works and artifacts derived from ACEIP Content or Agency Content will also be deleted if it can reasonably be capable of being associated with or could reasonably be linked directly or indirectly to Participant.
• Tier 2 Participants: when Participants withdraw from the program, all ACEIP Content or copies of Agency Content previously processed and stored by Axon will be deleted within 30 days. Works and artifacts derived from ACEIP Content or Agency Content will also be deleted if it can reasonably be capable of being associated with or could reasonably be linked directly or indirectly to Participant.
  

Please know any Agency Content stored within Axon Cloud Services by ACEIP Tier 1 or Tier 2 Participants may be subject to use within the ACEIP, except video or media uploaded via Axon Citizen or any video or media shared with an ACEIP Participant from another Axon Cloud Services Customer.

Comments or Further Questions

We love Customer feedback. Please contact us at aceip@axon.com. Feel free to leave your comments and questions in the email or if you prefer we’d be happy to schedule a chat!